European Accessibility Act - AOL Mail

Last updated: 25 June 2025

Yahoo (which includes AOL branded products and services) is dedicated to ensuring our electronic communications service is accessible for everyone. This statement is prepared in accordance with the Irish European Union (Accessibility Requirements of Products and Services) Regulations 2023 (SI 636/2023) (the EAA), to provide information on how our electronic communications service meets the accessibility requirements of the EAA. The schedule to this statement outlines the obligations that Yahoo is subject to arising from the EAA as a provider of an electronic communications service.

This statement applies only to Yahoo’s electronic communications service offered to users in the European Union (EU) known as AOL Mail. This statement is also for the purpose of providing information to users about the functioning of AOL Mail, and is provided in the following accessible ways:

• it is available via more than one sensory channel
• it is presented in an understandable and perceivable way
• it is available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the reader and via more than one sensory channel
• it is presented in fonts of adequate size and suitable shape, which take into account foreseeable conditions of use and it uses sufficient contrast, as well as adjustable spacing between letters, lines and paragraphs
• it is presented in a consistent and adequate way so as to be perceivable, operable, understandable and robust

It does not apply to any other Yahoo products or services.

For the best experience, use the latest version of:

• AOL app (for accessing the service on a mobile device or tablet)
• your desktop web browser
• your device's operating system
• any assistive technology that you use

Some accessibility features discussed in this statement require specific local setup or configuration and might not be available in all locales.

AOL Mail is guided by the technical standard for websites and mobile apps, EN 301 549 v.3.2.1 and the Web Content Accessibility Guidelines (WCAG) version 2.2.

Overview of the service

AOL Mail is an email service from AOL that can be used to:

• Send and receive email messages
• Store and organise your messages

It's available for use on various devices that include:

• Computers
• Smartphones
• Tablets

To open a new account and use AOL Mail, users can navigate to the AOL account creation page either by using a general search engine and entering a search query such as “open AOL Mail account” or by using AOL’s own help pages which provide instructions on creating an account. The process of account creation requires users to provide their name, to choose a prefix (username) for their new AOL Mail email address, to create a password, and to provide their date of birth. The user must tick a box to indicate that they accept the Yahoo Terms of Service before an account is created. The service operates with many different types of assistive technologies. Content and components are accessible through platform features and technology designed for accessibility, such as screen readers. Features and functionalities within AOL Mail include:

• Using a keyboard, a modern screen reader, or speech recognition software (on a computer or phone)
• Keyboard shortcuts for most major tasks and features
• Create and manage folders to categorise emails
• Customisation features like changing notification sounds
• Can be accessed through the AOL app on iOS and Android devices, as well as through web browsers
• Extracting contact information from emails and finding attachments
• Consistent placement of help resources
• Customer Care agents trained in accessibility features and use of assistive technology (for AOL Mail paid-for subscriptions)

Monitoring and continuous improvement

We will regularly monitor the accessibility features and compliance of AOL Mail.

The EAA provides for harmonised standards which will address some of the requirements set out in the EAA. While these have, to date, not been published, we will review them when they are and may implement some of these to the extent that they are relevant to AOL Mail.

Support services

AOL Mail paid-for subscriptions provide certain support services including email support. Where appropriate these support services will guide users to this statement in order to provide information on the accessibility of AOL Mail in the accessible ways described above.

Contact us

If you have any feedback or concerns regarding the accessibility of our electronic communications service or the contents of this Accessibility Statement please email us at accessibility@yahooinc.com.

Should you be dissatisfied with our response, you can file a complaint with the Commission for Communications Regulation (ComReg). You can contact the ComReg by:

• Visiting ComReg’s website: www.comreg.ie
• Writing to Commission for Communications Regulation at:
  One Dockland Central
Guild Street
  Dublin, D01 E4X0

Schedule – Applicable EAA Requirements

1. General accessibility requirements:
   1. ensuring the accessibility of the products used in the provision of the service;
   2. providing information, in the following manner, about the functioning of the service, and where products are used in the provision of the service, its link to these products as well as information about their accessibility characteristics and interoperability with assistive devices and facilities:
      1. making the information available via more than one sensory channel;
      2. presenting the information in an understandable way;
      3. presenting the information to users in ways they can perceive;
      4. making the information content available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel;
      5. presenting in fonts of adequate size and suitable shape, taking into account foreseeable conditions of use and using sufficient contrast, as well as adjustable spacing between letters, lines and paragraphs;
      6. supplementing any non-textual content with an alternative presentation of that content; and
      7. providing electronic information needed in the provision of the service in a consistent and adequate way by making it perceivable, operable, understandable and robust.
   3. making websites, including the related online applications, and mobile device-based services, including mobile applications, accessible in a consistent and adequate way by making them perceivable, operable, understandable and robust, and
   4. where available, support services (help desks, call centres, technical support, relay services and training services) providing information on the accessibility of the service and its compatibility with assistive technologies, in accessible modes of communication.